Technical Partner Support

Precidia Technologies designs integrated payment solutions, available on routers, Opensource Windows/Linux cash registers, dial and wireless payment terminals that handle credit/gift/debit card payments in restaurant and retail environments. We are looking for a candidate that can help support our partners and their customers.

We need to ensure that we provide the best level of support and training until our partners are comfortable in handling the support themselves.

This entry-level position requires a strong technical knowledge, particularly with networking. An ideal candidate will also have spent some time working on a help desk and in a payments capacity in a retail environment.

• Prepare information, installation and troubleshooting guides (brief documents/podcasts/multimedia) and keep current under a help/web support page
• Interact with partners/customers, by telephone or email on routine operating, troubleshooting, training or maintenance questions, particularly for resolving networking issues
• Maintain customer facing support website and forum
• Clearly explain recurring issues/tasks
• Prepare graphic designs based on request and/or feedback
• Support of networking issues in Windows & Linux

• Strong working knowledge of LAMP(php), Web design, image editing (Photoshop or GIMP)
• Experience working with Linux
• Familiarity with network protocols: particularly TCP/IP, UDP, SSL
• Good communication and interpersonal skills
• Customer service focused
• Understanding of how payments are handled would be considered an asset (working in a payments capacity in a retail environment)
• Excellent analytical, problem solving skills
• Able to work independently
• Training in design an asset
• Familiarity with decision trees an asset

Please forward your resume to careers@precidia.com.