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FAQs
Welcome to our FAQ Section. If you have any questions that you do not find here, please feel free to contact us @
support@precidia.com
.
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General ?s
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Remote Access ?s
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POSConnect ?s
General Questions
What does Precidia make?
Do I need any special certification?
Can I review the configuration without interrupting the data flow?
Where do I get the cables?
Where do I find the IP addresses to program the box with?
How can I mount the unit on the wall, is there a top and bottom?
When do you need to set a Gateway value in the Precidia device?
What's the difference between client, server, and tunnel mode?
What data speeds does your device support?
What is Datapac™ and why should I care?
Why should I move from my current debit/credit network?
What is the difference between Transparent UDP and UDP?
Remote Access Questions
Can I power my device through your box, or can I power your box through my device?
If my server cannot keep up with the data stream coming from the serial port, how can I do flow control?
Do I need any special splitter to connect the box to an existing LAN drop?
Security?
What are the pinouts for your Ether232
Plus
device?
POSConnect Questions
How many poll codes can it support?
Do I need any special cables to connect it to my existing 3201 terminals? The connector I normally use will not work.
How do I know that the Precidia device is polling and my terminal is answering properly?
How do I know that the host is not down?
How do I handle traffic to two hosts; one debit, one credit?
Is there any security?
The Precidia device feels warm, is this a problem?
Who do I contact for repair?
If I am changing banks, what do I need to do to reconfigure the Precidia device?
If I have three 3201 terminals to connect, how do I split the cable?
Are there any length limitations on the 3201 side?
Support Contact
support@precidia.com
techinquiries@precidia.com
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