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Support
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FAQs
Welcome to our FAQ Section. If you have any questions that you do not find here, please feel free to contact us @
support@precidia.com
.
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Company Related
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Products & Solutions
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Security
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Support
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Serial Connectivity
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Payments/POSLynx220
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NetVu/MerchantVu
Company Related Information
What is Precidia Technologies?
What does Precidia make?
Products and Solutions
What standards or certifications do Precidia's products conform to?
Where do I buy Precidia's products/solutions?
What is the price of your products?
Security Questions
Do Precidia's products comply with the PCI DSS cardholder data security standards?
Are Precidia's products PCI DSS certified?
How does Precidia's payment solution handle encryption?
How does Precidia's payment solution handle passwords?
What is the Audit Log?
Support Questions
What support is available with Precidia's products?
Where do I get power supplies?
Where do I get cables?
How do I determine if my Precidia unit needs repair?
Where do I find the IP addresses to program the box with?
Can I review the configuration without interrupting the data flow?
How can I mount the unit on the wall?
When do you need to set a Gateway value in the Precidia device?
Are there Help Guides available for Precidia Products?
How can I access/monitor my Precidia device remotely?
Serial Connectivity Questions
Can I power my device through your box, or can I power your box through my device?
If my server cannot keep up with the data stream coming from the serial port, how can I do flow control?
Do I need any special splitter to connect the box to an existing LAN drop?
What's the difference between client, server, and tunnel mode?
What is the difference between Transparent UDP and UDP?
What is serial tunneling?
How do I set the Comport configuration?
Payments/POSLynx220 Questions
How do I change my POSLynx220 password?
I've installed the POSLynx220 and credit card processing is not working - what should I do?
Is there something I should do before downloading new application version to a POSLynx220?
What do I do when my ECR customer has problems with their payment transactions?
How can I set the POSLynx220 to factory defaults?
Are POSLynx220 devices easy to deploy?
Do I need a router with the TransNet solution?
What processors are certified to work with TransNet?
I used an R&D application version for POSLynx220 testing and will now be rolling out in the field - is this OK?
I am getting 'route unconfig' when I run a transaction - what should I do?
How do I void a Valuelink gift card redemption on my ECR?
NetVu/MerchantVu Questions
What do the different colors on NetVu Reporting mean?
What other options do I have to select a product or group of products?
What is the difference between Internal and External in the IP Address column of the Reporting screen?
How do I find out who made a certain change on a product or when a change was made?
What do the different columns on the Reporting screen display?
What short-cuts are available from the Reporting screen?
What commands can I set in NetVu for a particular product?
Support Contact
support@precidia.com
techinquiries@precidia.com
Copyright© 2008 Precidia Technologies Inc. All Rights Reserved.
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